1. Returns & Exchanges

• You may return or exchange eligible items within 7 days of delivery.
• Items must be unworn, unwashed, with original tags and packaging intact.
• Send us a message at info@mayrelleapparel.com or call +63 997 695 3285 to start your return or exchange.

2. Non-Returnable Items

• Personalized, custom, or made-to-order items
• Items marked as final sale or clearance
• Products with obvious signs of wear or damage not caused in transit
• For hygiene reasons: face masks, undergarments, and similar items

3. Refund Approval Process

• Once we receive your returned item and confirm it meets our policy requirements, your refund will be processed within 5 business days.
• Refunds are issued to your original payment method (or via bank transfer for COD orders).
• Shipping fees are non-refundable unless the return is due to our error or a defective product.

4. Exchange Process

• We offer size or style exchanges, subject to stock availability.
• If your requested exchange is unavailable, we will offer an alternative or a refund as you prefer.

5. Damaged or Defective Items

• If your order arrives damaged or has a quality issue, please notify us within 48 hours of receipt.
• Send a photo of the issue to info@mayrelleapparel.com and we will arrange a replacement or refund at no extra cost.

6. Contact Us

Questions or need help with a return? Our customer service team is ready to assist:

• Email: info@mayrelleapparel.com
• Phone: +63 997 695 3285